Unfortunately we can’t offer you a refund or exchange on any made to order products or any earrings (due to sanitary concerns) unless your item arrives faulty.
Every piece has handpierced / handfinished elements cut without a stencil so expect variation. This process makes each piece a unique one off!
The brass used to make pieces is untreated. It is in the nature of silver and brass to tarnish over time. Although it can be polished back to it’s original state, we encourage the wearer to embrace the evolving finish of the metal.
If preferred one can use a product like silvo or basso to restore the original finish OR a bath in a hot salty vinegar solution and scrub with an abrasive brush will work.
Jewellery should always be removed before showering.
Refunds (if applicable) -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: FREYA.IM, GREYWOLF STUDIO 131 CRAIGHALL RD, Glasgow, NLK, G4 9TL, United Kingdom.
To return your product, you should mail your product toFREYA.IM, GREYWOLF STUDIO 131 CRAIGHALL RD, Glasgow, NLK, G4 9TL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.